Refund Policy
How monthly subscriptions are canceled, when a charge may qualify for review, and how approved refunds are returned.
01
Free plan
The Free plan does not require payment, so there are no charges to refund. Its included usage does not roll over or have cash value.
02
Paid subscriptions
Paid plans are billed monthly in advance and renew automatically until canceled. You can cancel from the Foldoc billing page or Stripe customer portal. Unless applicable law requires otherwise, cancellation stops the next renewal and access to paid limits continues through the current billing period.
03
Refund eligibility
Subscription charges are generally non-refundable once a billing period begins, and unused conversions do not receive a prorated credit. We will review requests involving duplicate charges, unauthorized charges, an incorrect plan charge, or a material service failure that prevented use of the paid service.
Contact us within 14 days of the charge and include the account email, charge date, and reason for the request. This policy does not limit cancellation, cooling-off, refund, or other consumer rights that cannot legally be waived.
04
Approved refunds
Approved refunds are returned to the original payment method through Stripe. Banks and card networks usually take 5–10 business days to post the credit after Stripe confirms it, and timing can vary by payment method and country.
05
Account closure and abuse
Closing an account does not automatically refund an existing charge. Charges associated with fraud, prohibited use, quota circumvention, or material violation of the Terms may be ineligible for discretionary refunds, subject to applicable law.
06
Contact
Send refund requests to kobe73er@gmail.com from the email address associated with your Foldoc account. Please contact us before opening a payment dispute so we can investigate promptly; this does not restrict any right to dispute a charge with your payment provider.